Edward Loo

ZOLO

UX / UI • September 2023

Prototype

Overview

ZOLO is an AI-powered software that provides a centralised interface for food suppliers to manage their B2B orders and sales with minimal effort.

Timeline

1 month | September 2023

Role

UX Lead

The Challenge

• Create a Figma prototype of the onboarding process, merging the UI of the full-code app with the UX of the current app.

• Ideate the concept of the chatbot functionality for ZOLO.

"How might we improve ZOLO’s onboarding process to diminish customer support dependence and boost user satisfaction and app adoption?"

We ideate various onboarding processes and narrow the choices to AI chatbot onboarding.

We did a Crazy-Eight exercise to develop various ideas and combined the most suitable concept for ZOLO.

The team voted to conceptualise Radha's idea further.

We conducted first user testing using this Prototype.

Out of 11 testers

Some qualitative insights

Easy to Follow

Directions were clear and easily understandable, and there was a precise approach to uploading information.

Clear Organization

Easy to find Orders, CRM and Catalog.

User Interaction

•Minimal clicks between the start and end of a step.
•Allow users to interact with prompts as and when they need to.

Final Prototype

I created a functioning Order Cart after learning about Figma Variations.

Prototype

Project Limitations for team

Integration Complexity

The team was asked about how ZOLO could be integrated, but we can’t provide comprehensive responses to those questions

Time Constraints

Limited to get more user insights on the proposed design and how to improve it for the better

User Expectation

User expectations may differ from ZOLO's current functions. Clarity about ZOLO's future plans can enhance user understanding of its potential and better manage their expectation

Next Phase

Seamless ERP integration

•Work closely with IT team to seamlessly integrate ZOLO with ERP
•Orders will be directly sent to ERP without manual re-entry and input

Multiple file formats

•Allow users to import CSV and Excel file formats to avoid user confusion
•Make importing process easier

Email integration

Strong sense of community among Muslim travellers

•separate the email and chat page for a more apparent section so that users can be eased into a combined inbox eventually.

Edward Loo

ZOLO

Overview

Overview

Overview

Timeline

Timeline

Timeline

Role

Role

Role

The Challenge

The Challenge

The Challenge

"How might we improve ZOLO’s onboarding process to diminish customer support dependence and boost user satisfaction and app adoption?"

"How might we improve ZOLO’s onboarding process to diminish customer support dependence and boost user satisfaction and app adoption?"

"How might we improve ZOLO’s onboarding process to diminish customer support dependence and boost user satisfaction and app adoption?"

We ideate various onboarding processes and narrow the choices to AI chatbot onboarding.

We ideate various onboarding processes and narrow the choices to AI chatbot onboarding.

We ideate various onboarding processes and narrow the choices to AI chatbot onboarding.

The team voted to conceptualise Radha's idea further.

We conducted first user testing using this Prototype.

Out of 11 testers

Some qualitative insights

Some qualitative insights

Some qualitative insights

Final Prototype

Final Prototype

Final Prototype

I created a functioning Order Cart after learning about Figma Variations.

Project Limitations for team

Project Limitations for team

Project Limitations for team

Next Phase

Next Phase

Next Phase

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